An ISO 9001 quality manual details how an organization will actively ensure customer satisfaction through the application of established quality management principles. For this reason, the quality manual is one of the most scrutinised high-level documents present in an organization.
This article discusses a number of issues surrounding the format and content of the manual.
There are no requirements defining the format of the ISO 9001 quality manual, most organizations often use a pre-formatted template which is easily modified as the quality system develops. Using a quality template will afford an organization more time to focus on documenting systems and processes with greater accuracy during the implementation phase.
There is often considerable debate about the format and content of the manual. The balance of opinion is divided between those who believe the manual’s format does not matter, as long as, what occurs out in the field complies with the requirements and those who believe the quality manual should say something ‘personal’ about the organization’s approach to quality management.
Read more on ISO 9001 Standards at http://www.iso9001-standard.us
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